Premier Partner Program
What If You Need to Return A Part?
Premier Partners or your customers can return parts at any time.
90-Day Limited Warranty
The warranty statement on RUI’s packaging is as follows:
Remotes Unlimited warrants all products against manufacturing defects for a period of 90 days from the date of purchase.
This warranty covers any product defects that result in poor performance of the remote control. It does not cover poor performance of the remote control due to damage resulting from severe impact, exposure to water or excessive heat, or improper handling or use.
Important Note – The warranty also does not apply to remote control transmitters that have not been properly programmed or that do not work because of defects in a customer's on-board keyless entry or alarm system (receiver).
Warranty claims are limited to replacement of the defective part. To submit a warranty claim, contact Remotes Unlimited customer service at 281-820-0300.
If a Premier Partner or customer wishes to exchange a malfunctioning part under our warranty policy, all you need to do is send the non-working part to RUI with a statement that the part is malfunctioning and that you would like it to be exchanged. RUI will then ship a replacement part to you or directly to your customer.
Non-Warranty Returns
Remotes Unlimited will also accept non-warranty returns from Premier Partners. If the part is not damaged or defaced, we will issue a full credit for the return. To make a non-warranty return, we request that you fill out a Return Goods Authorization online. The purpose for this is so that we can effectively track inbound returns and capture basic information about the reason for the return (to help us identify possible product or service issues). When you submit the request, the website will issue an RGA number. We then ask you to include this number with the returned part. Once the part is received and inspected, we will issue a credit.
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