Premier Partner Program How Does The Premier Partner Website Work? RUI’s Premier Partner website was designed to make it as easy as possible to find the correct replacement remote transmitter for a given application and to receive critical information about that part or application, including its programming requirements. As you would expect, the Premier Partner site has basically two phases – first, the user enters search information and answers clarifying questions so that the original part is correctly specified, then the site presents an offer page that shows the best replacement options for that original part specification. Here are the basics of how it works. Specification: Once you log in to the Premier Partner site, our search engine interface appears. It is unique in offering 5 different ways to search for a part. You only need to enter information for 1 search method. For searches driven by drop-down boxes, the search will be triggered automatically when you make the last selection; for searches that require information to be filled in to a text box, you will have to hit the “Search” button at the bottom of that section to trigger the search. Generally, if a customer has an original remote with them, the best approach is to search by the FCC ID or Mfr Part # on the back of that part. (The reason for this is that some customers may have an aftermarket or dealer-installed system on their vehicle and not realize it.) If the customer does not have an original remote or there are no identifying numbers on it to aid in an FCC or Mfr Part # search, then your employee should ask the customer if the vehicle is equipped with factory keyless entry or with an aftermarket alarm system. (These days, most customers have factory keyless entry, but that is not always the case, so it is worth asking . . . particularly if the vehicle is an older model.) If customer is fairly certain they have a factory system, then search either by the vehicle’s Make (MMY) or first 10 characters of the VIN #. If customer has an aftermarket alarm system but does not have an original remote for it, then search by the Brand and Model of the system. This information typically can be found on the system control module, which is generally installed under the dashboard on the driver side. (It also can be found in the owner’s manual but it is a rare customer who has that with them when they show up to buy a replacement remote). The initial search parameters are not always sufficient to narrow your search to a particular part. For instance, if the vehicle is a van, the keyless entry system could use any of a half dozen different remotes depending on whether it was equipped with single or dual power sliding doors or a power liftgate. The Premier Partner website will either present images for you to pinpoint your specification that way or will ask questions that enable us to determine the customer’s original part. Part Offering: Once the site knows what it the customer has, we can determine the best replacement parts for the application. At that point, RUI’s Premier Partner site will present an offer page, complete with pricing, availability and technical information and with an option to add the part to your cart. In most cases, a single part will be offered and that part will be the OE manufacturer’s current replacement part for the customer’s remote. If the customer has a factory keyless entry system, the replacement part offered will likely look identical to the original remote. (Vehicle manufacturers frequently change part numbers – and occasionally even change suppliers and FCC ID numbers – so identifiers on the back of the case are not always the same.) In some cases, an original part may have been discontinued but there may be a “substitute” replacement part that looks quite different from the original. (This is more often true with aftermarket alarm remotes, where product life cycles are very short.) In other cases, RUI will offer more than one replacement part. Typically, one option will be the original part or the current OE replacement for that part and the other part will be a “better-value” option – either a less expensive OE part that is interchangeable with the customer’s original remote or an aftermarket replacement part. And, in rare cases, there may be no replacement part available. When this happens, it is usually because the system is an older aftermarket alarm system and the manufacturer has gone out of business or long since stopped supporting a discontinued brand. It also occasionally happens with factory keyless entry remotes, especially if the vehicle manufacturer has left the North American market, such as Isuzu. Whatever the case is – a single offered replacement part, multiple part options or a discontinued part – the Premier Partner site will explain the situation as fully as we can so that you can provide quality information to your customer. Checkout: The Premier Partner site includes a simple checkout procedure. Billing information will be pre-filled based on your login identity. If you have one ship-to address it too will be pre-filled; if you have more than one, you will be able to select the bill-to address from a drop-down list showing all of your current ship-to addresses. All you will need to do is enter credit card information and select a shipping method. If you have already opted for us to keep your credit card on file, you will not even need to enter payment information. Account Management: RUI’s Premier Partner website will also provide tools for you to manage your business relationship with Remotes Unlimited. As a Premier Partner, you will be able to: View and track orders Add and delete ship-to information Request RGAs for returns Store quotes for later retrieval Change your password View order history