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RUI attempts to maintain an appropriate balance between providing customers a wide range of delivery options to suit their preferences and maintaining efficient internal operations, all the while trying to control the high cost of shipping. Consequently, we maintain relationships with all of the major mail and parcel delivery companies and will at any point in time offer the shipping options that we believe make the most sense for our customers.

Current Carrier and Service Level Options:
At present, we are using the following carriers for the following geographic locations:

Service  Carrier*  Destination --- Typical Delivery Time  Website Charge 
Basic  US Postal Service
1st Class 
Continental US --- 2 - 6 business days
Alaska / Hawaii --- 6 - 12 business days
Puerto Rico / US Possessions --- 6 - 12 business days
APO / FPO --- 6 - 15 business days

Canada --- 6 - 12 business days *

Mexico & Other International --- varies by country *



Expedited  US Postal Service Express Mail  Continental US --- overnight to most locations (2 days max)
Alaska / Hawaii --- overnight to most locations (2 days max)
Puerto Rico / US Possessions ---overnight to most locations (2 days max)

Expedited service not available on web orders
to APO/FPO addresses or most international locations

If none of the website options meets your needs, please call us to place your order:

                (01) 281-820-0300 x0

Note  * Customs and local postal service makes it difficult to estimate the length of delivery time to these locations. Customs fees are the customer's responsibility.

If you would prefer we ship via a different carrier or service level, please call RUI to place your order and we will try to accommodate your wishes.

In particular, customers should be aware of the following:

Delivery Address Limitations: Not all carriers will deliver to all addresses. For example, Federal Express and UPS cannot deliver to PO box addresses. Also, carrier policies differ with respect to whether or not delivery to a certain address requires a receiver signature.

Service Level Limitations: Many service level options - such as Priority Mail, next-day AM delivery, and so forth - are unavailable in certain areas.

Customer Responsibility: When placing an order, the customer is responsible for providing a shipping address that is acceptable given the carrier and service level selected. In order to make a claim that the product was damaged during shipment, customer must inspect condition of product upon receipt and, if damaged, should notify carrier and RUI immediately of the situation and preserve the package materials.

RUI Shipping Practices: All orders will be shipped via a method that accommodates order tracking and delivery confirmation. All orders will be insured against loss or damage in transit. (Claims for such may be made by calling RUI at 281-820-0300, ext 0.) Orders will be shipped Monday through Friday, except for holidays, then orders will be shipped next available business day.  Any orders received after 2:00pm Central Time, will be shipped the following business day.

Have Questions or Need Live Assistance? Call 877-719-1900

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