Warranty

• IMPORTANT NOTE: Remote transmitters do not operate your system right out of the box; they must first be programmed. Please see the Technology section of this website or call RUI if you do not understand this or if you require assistance programming your remote.

It is very rare for a new remote transmitter to be defective. It is much more common for there to be a problem with the onboard system receiver or with programming the transmitter to work with the receiver. Also, though RUI checks to see that the transmitter battery is working prior to shipment, it is possible for the battery to have lost charge.

Thus, before sending in a warranty claim, please call technical support at RUI - 281-820-0300, ext 2 - so that we may help troubleshoot to determine the nature of your problem.

Remotes Unlimited provides the following warranty on your newly purchased part:

90-DAY LIMITED WARRANTY: Remotes Unlimited warrants all products against manufacturing defects for a period of 90 days from the date of purchase. Claims are limited to replacement of the defective part or, at RUI's option, to a full refund of the purchase price.

This warranty covers any product defects that result in poor performance of the remote control. It does not cover poor performance of the remote control due to damage resulting from severe impact, exposure to water or excessive heat, or improper handling or use. The warranty also does not apply to remote control transmitters that have not been properly programmed or that do not work because of defects in a customer's on-board keyless entry or alarm system (receiver).

Warranty Claim Process: In order to file a warranty claim, the customer must call RUI's technical support line - 281-820-0300, ext 2 - to report the problem. After diagnosing the issue, our technical support representative will give customer a "Warranty Claim Record" number. The date of this call will determine dating for purposes of meeting the 90-day warranty period.

Warranty claims require that the non-working part be returned to RUI. An exchange or refund will be issued only after the non-working part has been received and examined by RUI. After filing the initial claim by phone, customer should send the returned part, with correspondence providing the Warranty Claim Record number and complete contact information (including a phone number or email address) to RUI at:

• Warranty Claims
• Remotes Unlimited Inc.
• 12999 Murphy Road, Suite C-2
• Stafford, TX 77477

• Important Note: RUI will not issue an exchange or refund if it does not receive the returned part undamaged; thus, we strongly urge customers to return merchandise with tracking, insurance and delivery confirmation.